Terms of Service

These Terms of Service ("Terms") form a binding agreement between you — whether acting on your own behalf or on behalf of a law firm or other entity ("Customer", "you") — and Intaklo ("Intaklo", "we", "us") governing your access to and use of the Intaklo platform available at intaklo.comand any related services (the "Service").

By creating an account, accessing the Service, or clicking "I agree" (or similar) you accept these Terms. If you do not agree, do not use the Service.

Intaklo provides a software-as-a-service platform for law firms to capture, qualify, and manage prospective-client intake, together with related case-management, time-tracking, billing, trust-accounting, and reporting features.

We may change the Service from time to time. Material changes that remove a feature you rely on will, where practical, be announced in advance and you may terminate if you cannot accept the change.

• You must be at least the age of majority in your jurisdiction and legally capable of entering into this agreement.
• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account. Keep your password secure. Notify us immediately at security@intaklo.com if you suspect unauthorized access.
• Each user of the Service must have their own account. Sharing credentials violates these Terms.

You agree not to, and not to permit others to:

• Reverse engineer, decompile, or attempt to derive the source code of the Service.
• Rent, sell, or sublicense access to the Service except as expressly permitted in writing.
• Use the Service to transmit unlawful, infringing, harassing, or malicious content.
• Circumvent rate limits, authentication controls, or plan restrictions.
• Use the Service to compete with Intaklo or to build a competing product.
• Submit the personal information of third parties without a lawful basis to do so.

You retain all rights to the data you and your users submit to the Service ("Customer Data"). You grant Intaklo a limited licence to host, process, and transmit Customer Data solely to provide and improve the Service, to comply with law, and to enforce these Terms.

You are solely responsible for the lawful collection, storage, and use of Customer Data. Because our customers are law firms, you acknowledge that:

• You remain the custodian of solicitor-client privileged information and retain all duties of confidentiality owed to your clients under applicable professional-conduct rules.
• You are responsible for your firm's compliance with trust-accounting, record-retention, conflict-of-interest, and client-identification requirements of your regulator (e.g. the Law Society of Ontario). The Service is a tool to help you comply; it does not replace your professional judgment.
• You will obtain any consents needed from prospective or existing clients before uploading their information to the Service.

Information you submit for processing by our AI features (for example, intake-chat conversations or document summaries) is transmitted to sub-processors as described in our Privacy Policy. Do not submit information you would not want transmitted to those sub-processors.

• Paid plans are billed monthly or annually in advance through Stripe. Current pricing is on our pricing page.
• We offer a 14-day free trial. Your card is authorized when you sign up but not charged until the trial ends. Cancel before the trial ends and you pay nothing.
• Subscriptions renew automatically at the then-current rate for successive periods of the same length unless cancelled before the renewal date.
• Cancel at any time from the customer portal. Cancellation takes effect at the end of the current paid period; we do not refund partial periods except as required by law.
• We may suspend access to the Service for non-payment after reasonable notice.
• Prices may change on at least 30 days' notice. Changes apply to subsequent renewals.

The Service, including all software, content, branding, and documentation we provide, is owned by Intaklo or its licensors and is protected by applicable intellectual-property laws. Nothing in these Terms grants you any ownership of the Service itself.

If you send us suggestions or feedback, you grant us a perpetual, royalty-free licence to use them without obligation to you.

We maintain administrative, physical, and technical safeguards designed to protect Customer Data against unauthorized access, alteration, disclosure, or destruction. Specifics are in our Privacy Policy. You are responsible for configuring the Service (including user roles and permissions) appropriately for your firm.

The Service relies on third-party sub-processors to operate — for example, for hosting, email delivery, payment processing, and AI inference. Using the Service means you accept that Customer Data will be transmitted to these sub-processors as described in our Privacy Policy. We choose sub-processors that offer appropriate safeguards but we do not control their services.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR DATA WILL BE PRESERVED. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACK-UPS OF CRITICAL RECORDS.

NOTHING IN THE SERVICE CONSTITUTES LEGAL ADVICE. AI-GENERATED OUTPUTS (SUMMARIES, SUGGESTIONS, CONFLICT CHECKS) ARE AIDS, NOT SUBSTITUTES FOR PROFESSIONAL JUDGMENT. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING OUTPUTS BEFORE RELYING ON THEM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTAKLO'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO INTAKLO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow limitations on implied warranties or certain damages; in those jurisdictions these limitations apply only to the extent permitted.

You will defend and indemnify Intaklo against third-party claims arising out of: (a) your breach of these Terms; (b) Customer Data, including its content or the manner in which it was collected; or (c) your violation of applicable law or professional-conduct rules.

These Terms continue for as long as you use the Service. Either party may terminate for the other's material breach that remains uncured after 30 days' written notice. We may suspend or terminate immediately if required by law or to protect the Service or other users.

Upon termination, your right to use the Service ends. We will make Customer Data available for export for a reasonable period (typically 30 days) before deletion, except where law requires earlier deletion or longer retention. Sections that by their nature should survive (fees owed, disclaimers, liability limits, indemnification, governing law) will survive termination.

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties attorn to the exclusive jurisdiction of the courts of Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. Material changes will be notified by email to the account owner or by an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

• These Terms, together with our Privacy Policy and any order form or written addendum, are the entire agreement between the parties.
• If any provision is unenforceable, the rest remains in effect.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices must be in writing. Ours may be delivered by email or through the Service; yours must be delivered to legal@intaklo.com.

Questions about these Terms? Email legal@intaklo.com.